RETURN POLICY

 

  1. Where the seller can not fulfill his obligations under the purchase contract due to the sale of the goods, the unavailability of the goods, or if the manufacturer, importer, or supplier of the goods agreed in the purchase contract interrupted the production or made such major changes that prevented the seller from fulfilling his obligations under the purchase contract for reasons of force majeure or if, without making all reasonable efforts to obtain the goods, he is not able to deliver the goods to the customer within the time specified by these terms of business or at the price stated in the order, the seller is obliged to inform the buyer immediately at the same time, is obliged to offer the buyer a substitute performance or the buyer's ability to withdraw from the purchase contract (cancel the order). If the buyer withdraws from the purchase contract for the reasons stated in this clause, the seller is obliged to return to the buyer an already paid deposit for the goods agreed in the purchase contract within 14 days of the notice of withdrawal by transfer to the account specified by the buyer.
  2. The buyer is entitled to withdraw from the purchase contract without giving any reason in accordance with Section 7 et seq. Of Act no. 102/2014 Z.z. on consumer protection in the case of distance selling (hereinafter referred to as the "Consumer Protection Act for the Sale at a Distance") within 14 days of taking over the goods, respectively. from the date of the conclusion of the service contract or the contract for the provision of electronic content not supplied on a physical medium if the seller has fulfilled in time and properly the information obligations according to the provisions of art. § 3 of the Act on the Protection of Consumers in the Sale at a Distance.
  3. The buyer has the right within this time limit to unpack and test the goods in a manner similar to that customary in buying a classic "stone" trade to the extent necessary to ascertain the nature, characteristics, and functionality of the goods.
  4. The withdrawal period begins on the day on which the purchaser or a designated third party other than the carrier takes over all parts of the ordered goods or when
    1. the goods ordered by the buyer in a single order are delivered separately from the date of receipt of the goods which have been delivered as the last,
    2. supplies goods consisting of several pieces or pieces from the date of the last part or last piece,
    3. on the basis of the contract, deliver the goods repeatedly for a defined period, from the date of receipt of the first delivered goods.
  5. The buyer may withdraw from the purchase contract, which is the purchase of the goods before the commencement of the withdrawal period.
  6. Withdrawal from the contract must be made by the purchaser in writing in a manner that does not give rise to any doubts that the contract has been withdrawn, or in the form of registration on another durable medium or by means of the form set out in Annex no. 1 of these Business and Complaint Terms. The withdrawal period shall be deemed to be maintained if the notice of withdrawal has been sent to the seller at the latest on the last day of the period under the contract. § 7 ods. 1 of the Act on the Protection of Consumers in the Sale at a Distance.
  7. Withdrawal from the purchase contract according to the preceding point of these business and claim terms must include the information required in the withdrawal form from the purchase contract, 1 of these business and claim conditions, in particular the Buyer's identification, the order number and date, the exact specification of the merchandise, the way the seller has to return the already accepted transaction, especially the account number and/or postal address of the buyer.
  8. If the buyer withdraws from the purchase contract, any additional contract relating to the purchase contract from which the buyer has withdrawn is also abolished from the outset. No costs or other payments may be claimed from the buyer in connection with the cancellation of an ancillary contract other than the reimbursement of costs and payments specified in § 9 par. 3, ust. § 10 par. (3) and (5) of the Consumer Protection Act for distance selling and service charges, where the service is provided and the service has been provided in full.
  9. The buyer is obliged to send the goods back to the address of the operator's premises or to the seller or the person authorized by the seller to take over the goods without undue delay, but within 14 days from the date of withdrawal from the purchase contract. This does not apply if the seller has suggested picking up the goods personally or through him/her. The time limit according to the first sentence of this point of these business and claim terms is deemed to have been maintained if the goods were handed over for shipment at the latest on the last day of the period.
  10. Buyer is obliged to deliver the goods to the seller complete, including complete documentation, undamaged, if possible in original packaging and unused.
  11. It is recommended to insure the goods. Shipments do not take delivery to the seller. The seller is obliged to return to the buyer, without undue delay and within 14 days from the date of delivery of the notice of withdrawal, all payments received by him or her in connection with the purchase contract, including transport, delivery, postage, and other costs and fees. The seller is not obliged to return to the buyer payments under this trade and claim terms prior to delivery of the goods or until the buyer shows the return of the goods back to the seller unless the seller suggests that the goods be picked up personally or through a person authorized to do so.
  12. The buyer shall bear the cost of returning the goods to the seller or the person authorized by the seller to take over the goods. This does not apply if the seller has agreed to bear it himself or if he has not fulfilled the obligation under § 3 par. (1) i) of the Consumer Protection Act for distance selling.
  13. The buyer is only responsible for the diminished value of the goods that arose as a result of such treatment of the goods, which is beyond the treatment necessary to ascertain the characteristics and functionality of the goods. The consumer is not responsible for the diminished value of the goods if the seller has not fulfilled the information obligation on the right of the consumer to withdraw from the contract pursuant to § 3 par. (1) h) of the Act on the Protection of Consumers in the Sale at a Distance.
  14. The seller is obliged to return the buyer's purchase price excluding shipping costs to the buyer in the same way as the buyer used for his payment unless the buyer agrees to another way of refunding the payment without incurring additional charges to the buyer in this respect.
  15. In the event that the buyer withdraws from the contract and delivers the damaged or incomplete to the seller the goods being used, the buyer undertakes to pay the seller:
    1. the value by which the value of the goods has been reduced in accordance with the provisions of Art. Section 457 of the Civil Code in the real amount
    2. the costs incurred by the seller in repairing the goods and putting them in their original condition, calculated according to the post-warranty service price list.
  16. The Buyer is obliged to pay the seller the compensation up to the amount of the difference between the purchase price of the goods and the value of the goods at the time of withdrawal from the purchase contract within the meaning of this point of claim and commercial terms.
  17. In accordance with the § 7 ods. 6 of the Consumer Protection Act for distance selling, the buyer can not withdraw from the contract, the subject of which is:
    1. the sale of goods made in accordance with the specific requirements of the consumer, custom-made goods or goods specifically intended for a single consumer,
    2. the sale of goods contained in a protective packaging which is not suitable for return for health or hygiene reasons and whose protective packaging has been tampered with after delivery,
    3. the sale of phonograms, image recordings, sound recordings, books, or computer software marketed in a protective package, if the consumer has unpacked it,
    4. the provision of electronic content other than on a tangible medium if its provision has been initiated with the express consent of the consumer and the consumer has declared that he has been duly instructed to lose the right of withdrawal by expressing such consent.
    5. the provision of the service where the provision of the service has begun with the express consent of the consumer and the consumer has declared that he has been duly instructed that, by expressing such consent, he/she loses the right to withdraw from the contract after the full service has been provided and,
  18. Provisions of Art. 10 of these business and claim terms expressly do not apply to entities not complying with the consumer definition set out in § 2 písm. a) of the Act.